CRM
In today's fast paced economy, it's widely acknowledged that how you treat your Customers goes a long way
to determining future success. Customers have grown savvier about the service they receive and vote with
their wallets accordingly. As such, companies are making progressively larger investments in customer
relationship initiatives to insure their clients receive 'best in class' service.
Customer Relationship Management or CRM has evolved methodologies, software, and internet capabilities that help a company manage and improve customer service, marketing, sales, and e-commerce, in an efficient and organized manner. With over 20 years of staffing experience, you can be assured CSG will provide you with the top flight consultants for every facet of your CRM initiative.
Customer Relationship Management or CRM has evolved methodologies, software, and internet capabilities that help a company manage and improve customer service, marketing, sales, and e-commerce, in an efficient and organized manner. With over 20 years of staffing experience, you can be assured CSG will provide you with the top flight consultants for every facet of your CRM initiative.
Technologies
Sample Project
Supply Siebel Consultant responsible for functional specifications, design documentation, and development
for a large Medical Supply company. Configure the Activities, Accounts and Contacts modules according
to the functional requirements. Create new Applets, Views, Business Components and configure the visibility
settings to limit data access. Create Static picklists and dynamic hierarchical picklists to constrain the
List of Values by the Application Type. Create Hyperlinks and Dynamic Drilldown objects to navigate to the
destination view based on the logged in user's Position Type. Write Siebel eScript to incorporate customer
specific data validation rules and for Dynamic User Interaction. Create custom controls such as Buttons with
Server Script at the Applet level and custom Business services in eScript to perform Query Administration.
Migrate Siebel eScripts from Siebel 6.0.1 to Siebel 7.5.3.
Implement State Model Functionality to restrict transition of one field value to another field and prevent any updates or deletions to the records based on the position of the user. Automate the Business Process of sending email to Manager, Speaker and Creator whenever the status field on the Speaker request form changes, using Workflow process and Runtime Events. Extend the Siebel base and EIM tables, perform EIM to base table mappings, supporting Multi-Lingual functionality for the List of Values. Modify existing reports and create new Actuate Reports to support additional requirements. Create test scripts and perform unit testing of the Application.
Implement State Model Functionality to restrict transition of one field value to another field and prevent any updates or deletions to the records based on the position of the user. Automate the Business Process of sending email to Manager, Speaker and Creator whenever the status field on the Speaker request form changes, using Workflow process and Runtime Events. Extend the Siebel base and EIM tables, perform EIM to base table mappings, supporting Multi-Lingual functionality for the List of Values. Modify existing reports and create new Actuate Reports to support additional requirements. Create test scripts and perform unit testing of the Application.
